Reputation Management
Manage feedback & elevate your reputation
Aggregate and manage reviews
Never miss an opportunity to engage with diner reviews
- Review aggregation and management of all your reviews across over 15 sites, including TripAdvisor, Google, and Facebook
- Ability to directly respond to reviews from Google, Facebook, The Fork and OpenTable through one central management tool
- Convenient direct links to reviews from other sites to respond on behalf of your restaurant externally
- Daily and weekly feedback report summarising all your reviews and ratings
Get direct, actionable feedback
Connect with guests directly through post-dining surveys
- Link guests to your online branded surveys to gain actionable and direct guest feedback
- Customise surveys with the branding and questions most relevant to your restaurant
- Set up negative feedback alerts for unfavorable survey submissions that require guest recovery tactics
Gain insights for improvement
Build brand equity and loyalty with simple tools to manage and address diner feedback.
- Benchmark analysis to understand how you restaurant reviews compare to regional averages and industry leaders
- Review trend and sentiment analysis for a high-level performance overview at a glance
- Keyword search analysis to see all reviews based on mentions of menu item, ambiance, and more
