Aggregate and manage reviews

No more hunting down guest feedback—collect and manage all your reviews in one place.

• Gain full visibility and ease of management by aggregating all your reviews from key sources like Google and Facebook
• Make your guests feel heard by directly responding to Google, Facebook, and OpenTable reviews, as well as your own custom surveys
• Uncover new opportunities with benchmark, keyword, and sentiment reporting analysis of guest feedback

Get actionable, relevant feedback

Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.

• Tap into branded post-dining surveys to get direct diner feedback
• Customise surveys to get specific feedback and confirm areas of opportunity
• Get notified of negative feedback as soon as possible with negative feedback alerts

Analyse insights and uncover new opportunities

Take action on insights that tell you how you’re doing, so you can optimise your business.

• Compare your reviews to regional averages and industry leaders with benchmark analysis
• Search and identify all reviews that include specific terms of interest with keyword analysis
• Convert feedback into ratings with sentiment analysis in key categories like food, service, and value

I love the ability to really dig into what our guests are saying about us, and then bring that back to the teams and say ‘wow, we’re doing a great job with this, and how can we nurture that within the restaurant, and really bring it out and bring it to life.”

Obadiah Ostergard, CEO
Left Bank Brasseries and LB Steak, Northern CA

Find the plan that’s right for you

Basic
Access OpenTable’s global diner network and manage your restaurant’s reputation all in one place

Core
Basic features, with the added ability to maximise your seatings, automate table statusing, and more

Pro
All Basic and Core features, plus relationship management to help create regulars and drive loyalty

Learn More