Grow your guest relationships

Engage guests with tailored communications

Send the right message at the right time and always keep your restaurant top-of mind.

• Connect directly through custom, automated emails to guests
• Segment your audiences and dynamically update your email list based on diner behavior
• Track the full ROI, including revenue and covers generated from your email campaigns

Surprise and delight guests

Personalise your guest experience with a deep understanding of their preferences and dining history.

• Keep tabs on VIPs, influencers, and top spenders before they walk in the door with detailed pre-shift reports
• Tag guest preferences and add profile notes (accessible across iPad and iPhone apps)
• Create automated guest profiles and search by visit, spend, feedback history, preferences, social intel, and more

Measure server performance to crush it

Use insights and performance analytics to better understand and optimise your business.

• Measure your team’s performance with scorecards that show servers’ ratings, direct from guest feedback
• Access average coverage and review benchmarks from other similar restaurants
• Get a deep understanding of who’s coming in with easy-to-access weekly guest reports

OpenTable provides us with resources to personalise service for our guests. We have information on who they are, what they like, dislike, special occasions, and that helps us to deliver the experience we strive to.

Ralph Brennan, Owner and Operator
Ralph Brennan Restaurant Group, New Orleans, LA

Find the plan that’s right for you

Basic
Access OpenTable’s global diner network and manage your restaurant’s reputation all in one place

Core
Basic features, with the added ability to maximise your seatings, automate table statusing, and more

Pro
All Basic and Core features, plus relationship management to help create regulars and drive loyalty

Learn More