Turn first-time guests into regularsโand regulars into VIPsโwith comprehensive guest insights and advanced marketing tools that help you build loyalty and bring in more revenue.
Get a 360-degree view of your guestsโtheir habits, preferences, and visitsโin one place so you can wow them with personalised service.
Arm your team with insights from an automated pre-shift report so they can provide tailored hospitality that turns regulars into VIPs.
Search the entire OpenTable guest network when making bookings to access richer guest profiles and insights.
Set rules to auto-tag your most frequent guests and biggest spenders so you can grab every opportunity to elevate your hospitality.
Keep your guestbooks relevant with the ability to filter out, hide, and easily remove duplicate and outdated profiles.
Stay connected to guests and keep them coming back with customisable communications and marketing automation that delivers the right message at the right time.
Trigger automated email campaigns based on guest preferences or send a one-time email to a segment of guests.
Send custom text messages to confirm preferences, update waitlist guests, or prep for special occasions.
Create, manage, and offer a membership program, inclusive of monetary and experiential rewards, directly on OpenTable. Flexible reward types allow you to stay on brand, providing the type of rewards that are right for your restaurant.
Gain insights and performance analytics to better understand and optimise your business.
Use performance dashboards to understand the impact of your marketing efforts.
Access average coverage and review benchmarks from similar restaurants in your local market.
Get a deep understanding of whoโs coming in with easy-to-access weekly guest reports.
Operations
Learn how a restaurant CRM can benefit your restaurant. A CRM helps you personalised service and launch targeting marketing campaigns that work.
Hospitality
With OpenTableโs guest relationship management platform, turn first-timers into regulars and regulars into VIPs. Recognize & reward loyalty.
Hospitality
Get inspired to build lasting guest relationships by personalising interactions before, during, and after service to drive loyalty and repeat business.
