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Reach guests wherever they are with direct messaging
Communicate one-on-one with guests before they step into your restaurant.
Reach guests wherever they are with direct messaging
Communicate one-on-one with guests before they step into your restaurant.
Stay in touch with guests on-the-go
Build stronger connections that keep guests coming back
Guest messages
Initiate or respond to guest messages before and after their reservation—whether it’s confirming menu preferences in advance, preparing for a special occasion, or reaching out to let a guest know they left their sunglasses behind.
Reminder notifications
Reach guests right in OpenTable, with reminder notifications also sent to guests via email and/or app push notifications.
More exposure
Get more exposure when your experience is featured in OpenTable lists and collections
One easy place for all of your messages
Prepare for shifts, track cancellations, and prevent no-shows
One easy place for all of your messages
Prepare for shifts, track cancellations, and prevent no-shows
Dedicated inbox
Centrally manage all messages with a dedicated inbox and clear notifications so you can always connect directly with guests, even during times when a phone call isn’t possible
Stay connected
Manage from anywhere, with access to Direct Messaging on Web and iPad, so your front and back of house teams can stay connected with guests.
Message statuses
Keep your team organized with message statuses to differentiate between new, in progress, or complete conversations.
Tell us about your restaurant business
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