To help restaurants reopen, OpenTable offers new features and price cuts for 2020

The restaurant industry is being hit hard by COVID-19 with millions of hospitality workers out of work. OpenTable is committed to supporting the restaurant community and we recognise the road to recovery will be long and difficult. That’s why we’re excited to announce two new initiatives to help restaurants successfully reopen their businesses.

First, an enhanced restaurant management platform

OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximise table availability.  During the crisis, we have:

  • Created tools for restaurants to quickly adjust their books and notify diners
  • Updated our platform to showcase delivery and takeout services with partners like Deliveroo.
  • Promoted gift cards and waived gift card fees for our partner restaurants
  • Launched grocery pickup management tools for restaurants and stores operating under health guidelines

As we emerge from the crisis, restaurant needs will change as government restrictions and safety recommendations evolve.  Locations that have never taken reservations may find themselves looking for ways to manage capacity. Others may need to adjust their floor plans to accommodate social distancing. OpenTable makes it easy for restaurants to adapt to both situations. Also, the Venga relationship management solution we acquired last year provides a complete view of loyal guests and their feedback. Finally, our digital marketing solutions let restaurants increase their exposure and drive demand when they need it most.

Second, big price cuts for 2020

These advanced features are now paired with discounted pricing to reduce the reopening costs of our customers and to encourage new restaurants to join OpenTable.  Beginning in May, restaurants that sign up for our “Open Door” pricing program will enjoy: 

Restaurants interested in the Open Door Program can receive follow-up information and first-access to participate here.

  • No subscription fees through the end of 2020
  • No cover fees through the end of 2020
  • Standard subscription and cover pricing resume only in January 2021*
  • Plus, we’re now introducing three subscription tiers designed to fit the needs of every location:Basic, Core and Pro.  

“We’re keen to do our part to bring back the restaurants we love,” said Andrea Johnston, COO of OpenTable. “We’re also eager to welcome more locations to OpenTable’s nearly 60,000-strong restaurant community.  Finally, I strongly encourage everyone across the industry to ease financial terms where possible, including landlords, taxing authorities, and point-of-sale vendors.”

For help reopening your restaurant or to join the OpenTable platform, please visit support.opentable.com

*Standard plan subscription and cover pricing begin January 1, 2021. Covers discount valid only off list price. Offer details may vary outside Australia.

Stories See all
How to Plan for a COVID Festive Season

How to Plan for a COVID Festive Season

In any other year, ask someone in the hospitality industry how they are during the festive season and you usually...
Hilary McNevin
Communication in a COVID-Compliant World

Communication in a COVID-Compliant World

Parts of Australia are currently operating under different stages of COVID-19 restrictions, but one thing is common throughout; the lines…
OpenTable Australia
Local Insights: Tap into industry trends and benchmark reporting to reopen with confidence

Local Insights: Tap into industry trends and benchmark reporting to reopen with confidence

As cities reopen and people start to dine out again, it’s difficult to gauge what’s happening locally, whether other restaurants…
OpenTable Australia
Local Insights: Tap into industry trends and benchmark reporting to reopen with confidence

Local Insights: Tap into industry trends and benchmark reporting to reopen with confidence

As cities reopen and people start to dine out again, it’s difficult to gauge what’s happening locally, whether other restaurants…
OpenTable Australia
Eating out after COVID-19: OpenTable diners weigh in [INFOGRAPHIC]

Eating out after COVID-19: OpenTable diners weigh in [INFOGRAPHIC]

As the coronavirus pandemic shakes the restaurant world, restaurateurs everywhere are wondering how diners have shifted their habits and expectations…
OpenTable Australia